FAQFrequently Asked Questions
Assisted instrument purchase scheme – a guide for all UK students, parents and teachers
If you’re a student, parent or teacher considering purchasing a Rath trombone for a student in the UK, you may be able to buy it without paying VAT?
The Assisted Instrument Purchase Scheme (AIPS) was set up to enable students and parents to benefit from the fact that Local Education Authorities and some Music Services in the UK are VAT registered. The AIPS allows your school or music service to buy a trombone from us on your behalf. They then can claim back the VAT, leaving you just the net price of the instrument owing.
Quite simply, the saving you make can be quite substantial and, obviously, the higher the initial price the more the saving. This Scheme is not restricted to the student class of trombone but to all of our instruments including the Custom range.
The short answer is “very”. The AIPS is a great way of making a Rath trombone more affordable. Over the time that we’ve been involved with the AIPS, we’ve dealt with orders from many students, parents and teachers. In total they’ve saved many thousands of pounds.
The first step is to contact us to arrange a visit to try out the different models and options that we have available. This is by far the best way of sorting out which specification is going to be right for you. You can call on 01484 660555, send an email to email@example.com, or use our Contact page.
Once you’ve done that, you will need to speak to the school or music service to determine how they deal with instrument orders with AIPS. You should find the process very straightforward.
When you visit us we’ll try out the various models and option combinations that are going to be suitable for you. Once you’re happy with the final specification, we’ll give you an order form to pass on to your AIPS contact at your school or music service.
At that point, we’ll liaise with the school or music service and deal with the rest of the ordering process. We will get back in touch with you once your trombone is ready to arrange for collection or delivery.
Contact us to arrange a visit to come to see us to try out our trombones, or call on 01484 660555 to talk about the AIPS and how it works. We’ll be happy to discuss the AIPS in more detail with you.
We want ensure that your Rath Custom trombone is the best instrument that we can supply. Visiting us is an ideal way to make sure that you get an instrument tailored uniquely for you.
To begin with please contact us to discuss what your initial considerations are. Whether it’s a replacement for your existing trombone, or a new instrument, it helps to talk through your needs.
The next step is to arrange a testing session to try out Rath trombone models and appropriate options. Please contact us to make your appointment , preferably 2 weeks prior to your intended visit as pre-booking allows us to make sure that all instruments, parts and special items are available.
The workshop and showroom are open Monday to Friday 8.30 am- 4.30pm, Saturday 8.30 am -12 noon (by appointment only for repairs and instrument testing appointments).
If you’re coming from outside the UK, or if you’re planning a visit during school holidays, please let us know well in advance.
A testing session can last anywhere between one and three hours (or longer if you’re looking for more than one trombone). If you are replacing an instrument, it is helpful to bring your current instrument and mouthpiece(s).
It may be very useful to have at least one piece of music or excerpt that you know really well as this can give you a very direct comparison between possible configurations.
If you’d like to make an appointment to test or setup your Rath trombone, or if you have any more questions regarding a visit (directions, suggestions for accommodation etc.) then feel free to contact us.
0% interest free credit available
We’re very pleased to be able to offer all UK customers (Customers Resident in the UK) the option to buy their Rath trombone with 0% interest free credit. This is a great way to spread the cost of buying a new instrument.
When you place an order with us, you can choose to pay with 0% interest free credit. You will just need a minimum deposit of £500 to confirm your order.
The process is straightforward. The payment balance on the cost of your instrument after the deposit payment is divided into 10 equal monthly installments, payable by standing order. For example, after a deposit payment of £500, an instrument with a balance of, say, £2795, would be paid for in 10 monthly amounts of £279.50.
This scheme is only available to our UK retail customers (Customers Resident in the UK) ordering a trombone directly from us.
Our distributors around the world may have similar schemes. Please also note that finance is only available on new Rath instrument orders, i.e. not for ex demo, used or student trombones. Also we can’t accept a part exchange in combination with payment on credit.
Please contact us for full details of our credit scheme and how it would work for you, together with our terms and conditions and a quotation.
Michael Rath Trombones Maintenance Guide
We are regularly asked by customers how best to perform maintenance to their instruments. So here is a step by step guide to maintaining, cleaning and lubricating your trombone.
Please click on the link below to download the pdf document;
1. PURPOSE OF THIS NOTICE
This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
2. ABOUT US
We are Michael Rath Brass Musical Instruments a company registered in England and Wales with company number: 4233517
Our registered office is at: Unit 9 and 10 ,Crossley Mills, New Mill Road, Honley, Huddersfield, HD9 6PL, United Kingdom
For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you.
We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.
Our Data Protection Officer is our Data Protection Point of Contact and responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data.
Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at Contact Us.
3. HOW WE MAY COLLECT YOUR PERSONAL DATA
We obtain personal data about you, for example, when:
- You request a newsletter subscription or email us about our products
- You ask us to provide our services and also during the provision of those services;
- You contact us by email, telephone, post or social media
- You purchase or create an account on our online shop
4. THE KIND OF INFORMATION WE HOLD ABOUT YOU
The information we hold about you may include the following:
- Your personal details (such as your name and/or address)
- Your computer IP address when creating an account or logging into our online shop
- Details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
- Details of any services you have received from us
- Our correspondence and communications with you
- Information about any complaints and enquiries you make to us
5. HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU
We may process your personal data for the purposes necessary for the performance of our websites which may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.
We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.
We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to the processing for such specific purposes.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
Situations in which we will use your personal data
We may use your personal data in order to:
- carry out our obligations arising from any agreements entered into between you or your employer or our clients and us
- carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;
- provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
- seek your thoughts and opinions on the services we provide; and
- notify you about any changes to our services.
If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.
We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.
We will only retain your personal data for as long as is necessary to fulfill the purposes for which it is collected.
When assessing what retention period is appropriate for your personal data, we take into consideration:
- the requirements of our business and the services provided
- any statutory or legal obligations
- the purposes for which we originally collected the personal data
- the lawful grounds on which we based our processing
- the types of personal data we have collected
- the amount and categories of your personal data and
whether the purpose of the processing could reasonably be fulfilled by other means.
Change of purpose
Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.
Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.
6. DATA SHARING
Why might you share my personal data with third parties?
We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
Which third-party service providers process my personal data?
“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: Professional advisory services and consultancy services.
All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
What about other third parties?
We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.
7. TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)
We will not transfer the personal data we collect about you outside of the EEA.
8. DATA SECURITY
We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
9. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.
Your rights in connection with personal data
Under certain circumstances, by law, you have the right to:
- Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object to where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and is technically feasible.
If you want to exercise any of the above rights, please email our data protection point of contact firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
10. RIGHT TO WITHDRAW CONSENT
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact email@example.com.
Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
11. CHANGES TO THIS NOTICE
Any changes we may make to our privacy notice in the future will be provided to you by an email using our email provider MailChimp.
This privacy notice was last updated on …………..25th May 2018
12. CONTACT US
If you have any questions regarding this notice or if you would like to speak to us about your personal data, please email our Data Protection Point of Contact firstname.lastname@example.org or telephone our Data Protection Point of Contact on
+44 (0) 1484 660555
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time.
The ICO’s contact details are as follows:
Information Commissioner’s Office
Telephone – 0303 123 1113 (local rate) or 01625 545 745